I think I just came across the reason why it always takes so bloody long before the toilet gets fixed at work, or the printer gets new paper, or the coffee machine gets a refill.
It’s not just lazyness, it’s just that they assume someone else will do the job… so it doesn’t get done at all, at least not untill someone gets annoyed enough and takes care of it.
Apparently this is called the bystander effect, which can have some pretty nasty concequences judging from what happened to poor Kitty.